- 01What counts as a hard problem?
- The one that would change your business most, and that most would assume cannot be done. Most of these only became possible in the last year. If a tidier process or one more hire would fix it, we are the wrong people.
- 02Do we pay for the first month?
- Only if you love it. We invoice the first 30 days, and you pay that invoice only if you love what we shipped and we continue. If you don't, you pay nothing: we switch it off and leave.
- 03What if you cannot solve it?
- Then you pay nothing, and you know within the month: you see a working prototype on your own data in week one.
- 04What happens to the work if we stop?
- It stays with us. The build lives in our codebase, running in your systems with access you give us. We switch it off and leave.
- 05What does it cost after the first month?
- A monthly retainer, renewed monthly, with no annual contract. It depends on the problem and the team it needs, so it is a conversation, not a price list.
- 06What do you need from us?
- A decision-maker in the weekly meeting, access to the real systems and data, and someone who can approve a deployment.
- 07Do you use tools of your own?
- We do not sell software, but we built Transcript for ourselves, and use it when a problem depends on knowledge nobody has written down.