01
Tier-1 ticket handling
Password resets, order status, refunds, simple how-tos, handled end-to-end without reaching a person.
Customer support automation
Routine tickets, resolved
Most tickets are routine: password resets, order status, refunds, simple how-tos. Agents handle them end-to-end and route the genuinely complex ones to the humans who should see them, so your team handles fewer, better-prepared cases.
What we automate
Volume down. Quality up.
Agents resolve the routine tickets end-to-end and cut volume by a measurable margin. Quality goes up because your team handles fewer, better-prepared cases.
02
Routing & triage
The genuinely complex tickets routed to the humans who should see them, with the context already gathered.
03
Knowledge management
The answers kept current as your product and policies change, so responses stay accurate.
04
Response drafting
Replies drafted for your team to review and send, instead of written from scratch each time.
How an engagement runs
You see the work before you see an invoice.
Four phases. Each one is sized, scoped, and approved before we begin. You pay only from confirmed savings.
- Phase 01
Find
We go through your operation: software, vendors, headcount, processes, and find where costs are too high. Every opportunity is sized and written up. No charge.
- Phase 02
Build
We build the solution custom to your tools and processes. You and your finance team agree the numbers and sign off the baseline before we start.
- Phase 03
Implement
We embed the solution directly inside your business. Not a handover, we stay alongside your team through rollout until everything runs reliably.
- Phase 04
Maintain
After the engagement, the systems keep running with ongoing support. You can bring us back in for new work at any time.
Why us
Operators with an AI engine.
01 · The operators
PE operators, not consultants.
We spent a decade in US Private Equity buying distressed companies and turning them around. Not advising. Operating, with our own money at risk. Now we use AI to fix the same problems in your business.
02 · The engine
An AI engine of our own.
We built AI systems inside our own company before running them for clients. Nothing is off-the-shelf. Every system is built around your tools and processes. We stay alongside you once it's live.
03 · The deal
Paid only when we save you money.
No upfront cost. We find the savings, build the systems, and take a share of what you save. You pay once per opportunity. From year two onwards, the full saving is yours at no further cost. If we don't deliver, you don't pay.
Questions
The things leaders ask first.
- What support work can you automate?
- Tier-1 ticket handling, routing and triage, knowledge management, and response drafting. Routine tickets are resolved end-to-end; complex ones go to a person with the context already gathered.
- Does this replace our team?
- No. The work runs continuously and your team moves from doing the repetitive work to supervising the systems and handling the judgement calls.
- How much does it cost?
- There is no upfront cost. We take a share of the savings we deliver and you pay once per opportunity. From year two onwards the full saving is yours. If we don't deliver, you don't pay.
- How are the savings measured?
- You and your team agree the numbers and sign off the baseline before we start, and your accountant confirms the realised savings against it.
Tell us about your business.
We'll find .
A free written brief in two business days. Yours to keep, even if we never speak again.